You may cancel your order at any time before it has been shipped. To cancel an order, please contact our customer service team as soon as possible. Once your cancellation request is confirmed, we will process a full refund to your original payment method. Please note that refund processing times may vary depending on your financial institution, but typically take 3-5 business days to reflect in your account.
If your order has already been processed for shipping, cancellation may no longer be possible. In such cases, you may return the items following our standard return procedure upon receipt.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be:
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number may not be processed. Once your return is approved, you will receive instructions on how to return your items.
Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product). We recommend using a trackable shipping service and purchasing shipping insurance for valuable items.
Upon receipt and inspection of your returned item, we will send you an email notification confirming that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original method of payment within 7-10 business days. The time it takes for the refund to appear in your account may vary depending on your financial institution's processing times.
Please note that shipping costs are non-refundable unless the return is due to our error. For returns that qualify for free return shipping, we will deduct the original shipping charges from your refund amount.
If you haven't received your refund within the expected timeframe, please first check your bank account again. Then contact your credit card company or payment provider, as it may take some time before your refund is officially posted.
If you've completed these steps and still have not received your refund, please contact us with the following information:
We will investigate the matter and keep you informed of our findings. In cases where a refund cannot be processed to your original payment method, we may issue store credit or arrange an alternative refund method.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Classywearmarketz Iberia S.L.
Address: Calle de Serrano 84, 28006 Madrid, Spain
Phone: +34 91 823 9476
Email: [email protected]
Our customer service team is available Monday through Friday, 9:00 AM to 6:00 PM CET, excluding public holidays. We strive to respond to all inquiries within 24-48 hours during business days.
